Privacy Policy & Practices

We collect several types of information when you interact with our website or engage our services:

Information You Provide Directly

• Contact details: name, phone number, email address, and mailing address submitted through our quote request, consultation, or contact forms.
• Project details: property address, service type (solar, electrical, battery, generator), project scope, and any notes you share about your energy needs or property.
• Reviews and testimonials: feedback, ratings, and comments you choose to share with us.

Information Collected Automatically

• Device & usage data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps collected via cookies and analytics tools.
• Location data: general geographic region inferred from your IP address to help us route service requests to the appropriate team.

SERCO Electric uses the information we collect for the following legitimate business purposes:

• Responding to your inquiries, providing quotes and estimates, and scheduling consultations or service appointments.
• Performing contracted electrical, solar, and battery storage work, including obtaining permits and coordinating with utility companies for interconnection.
• Communicating with you about your project, including updates, scheduling, and follow-up service or maintenance reminders.
• Processing payments, issuing invoices, and maintaining financial records.
• Improving our website, services, and customer experience through analytics and feedback.
• Sending marketing communications about promotions, new services, or educational content — only if you have opted in or where permitted by law. You may unsubscribe at any time.
• Complying with legal obligations, licensing requirements, and protecting against fraud or liability.

SERCO Electric does not sell your personal information to third parties. We may share your information with the following categories of recipients, solely as necessary to deliver our services or operate our business:

• Service partners & subcontractors: manufacturers, equipment suppliers, permitting agencies, and utility companies involved in your solar or electrical project.
• Third-party tools: analytics providers, customer relationship management (CRM) platforms, and chat or form-processing services that help us operate our website and respond to leads.
• Professional advisors: attorneys, accountants, and insurers who assist with legal, financial, or insurance matters.
• Legal compliance: law enforcement, regulators, or other parties when required by law, court order, or to protect our rights, safety, or property.

Our website uses cookies and similar tracking technologies (such as web beacons and pixel tags) to remember your preferences, measure website traffic, and improve site performance. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings; however, doing so may limit certain features of our website. We may also use third-party analytics and advertising tools that set their own cookies, subject to those providers' privacy policies.

SERCO Electric implements reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage, access controls limited to authorized personnel, and encryption where appropriate. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data.

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal and licensing obligations, resolve disputes, and enforce our agreements. Customer project records, contracts, and financial documents are typically retained for the duration of any applicable warranty period plus the period required by Florida and Alabama record-keeping laws. You may request deletion of your personal information as described below, subject to legal retention requirements.

Depending on your location, you may have certain rights regarding your personal information, including under the Florida Digital Bill of Rights. These rights may include:

• Access: requesting a copy of the personal information we hold about you.
• Correction: requesting that we correct inaccurate or incomplete information.
• Deletion: requesting that we delete your personal information, subject to legal exceptions.
• Opt-out of sale or sharing: opting out of the "sale" or "sharing" of personal information for targeted advertising purposes. SERCO Electric does not sell your personal information.
• Limit sensitive data use: limiting the use of sensitive personal information for certain purposes.
• Non-discrimination: we will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will verify your identity before processing your request and respond within the timeframe required by applicable law.

Our website and services are directed to adults. SERCO Electric does not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.

This website may contain links to third-party websites, including those of our equipment manufacturers and industry partners. SERCO Electric is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Some browsers offer a "Do Not Track" signal. Because there is currently no industry consensus on how to interpret these signals, our website does not currently respond to them. We continue to review standards in this area and may update our practices in the future.

SERCO Electric may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will post the updated policy on this page and revise the "Last Updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact SERCO Electric at: